Privacy Policy

RH Fermented Food respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us, or make a trade or wholesale enquiry.

Who We Are
RH Fermented Food is a South Wales producer of small-batch fermented chilli products, pepper spreads and sauerkraut.
For the purpose of data protection law, RH Fermented Food is the data controller responsible for the personal information we collect and use.

Contact details:
RH Fermented Food
Email: info@rhfermentedfood.co.uk
Website: rhfermentedfood.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

What Personal Information We Collect
We may collect and use the following types of personal information:
Customer Information
When you place an order, we may collect:
• Your name
• Billing address
• Delivery address
• Email address
• Phone number
• Order details
• Payment confirmation details
• Delivery and tracking information

Contact Form Information
When you contact us through our website, email or enquiry form, we may collect:
• Your name
• Email address
• Phone number, if provided
• Business name, if provided
• Message or enquiry details

Trade & Wholesale Enquiry Information
If you contact us about trade, wholesale, restaurant, café, farm shop or retail supply, we may collect:
• Your name
• Business name
• Business type
• Email address
• Phone number
• Business address, if provided
• Details of your enquiry
• Products you are interested in

Website Usage Information
When you visit our website, some technical information may be collected automatically, such as:
• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Cookie preferences

This helps us understand how our website is used and helps keep the website secure and working properly.

How We Use Your Personal Information
We use personal information for the following purposes:
To Process Orders
We use your information to:
• Process and manage your order
• Take payment
• Arrange delivery
• Send order confirmations
• Provide customer support
• Handle refunds, damaged orders or missing items

To Respond to Enquiries
We use your information to reply to:
• Customer questions
• Trade and wholesale enquiries
• Stockist enquiries
• Restaurant, café or retailer enquiries
• Local collection or delivery requests

To Manage Our Business
We may use your information to:
• Keep business and accounting records
• Maintain website security
• Improve our products and services
• Manage customer service
• Protect our business from fraud or misuse

To Send Marketing Communications
If you choose to subscribe to email updates, newsletters, offers or product news, we may use your email address to send you marketing communications.
You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
We will not send you marketing emails unless we have a lawful basis to do so.

Our Lawful Bases for Using Personal Information
We only use your personal information where we have a lawful basis under data protection law.
The lawful bases we may rely on include:
Contract
We use your personal information to process and deliver orders you place with us.

Legal Obligation
We may need to keep certain information for tax, accounting, food safety, legal or regulatory reasons.

Legitimate Interests
We may use personal information where it is necessary for our legitimate business interests, such as responding to enquiries, managing customer service, improving our website, preventing fraud and maintaining business records.

Consent
We may rely on your consent for certain activities, such as optional marketing emails or non-essential cookies.
Where we rely on consent, you can withdraw your consent at any time.

Who We Share Your Personal Information With
We only share personal information where necessary.
We may share information with:
• Payment providers
• Delivery and courier services
• Website hosting providers
• Email service providers
• IT and website support providers
• Accounting or bookkeeping services
• Legal, regulatory or tax authorities where required

Payment Processing
Payments made through our website are processed securely by third-party payment providers.
RH Fermented Food does not store your full card details.

Delivery Services
We share necessary delivery details with courier or postal services so your order can be delivered.

Website and Email Services
We use third-party systems to operate our website, process orders, send transactional emails and manage website security.
These providers only process information where necessary to provide their services.

How Long We Keep Personal Information
We only keep personal information for as long as necessary.
Order and transaction records may be kept for as long as required for tax, accounting, legal or regulatory purposes.
Enquiry information may be kept for a reasonable period so we can respond properly and manage customer or trade relationships.
Marketing information will be kept until you unsubscribe or ask us to remove your details.
Website security records may be kept for a limited period to help protect the website and prevent misuse.

Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work properly, such as basket, checkout, account login and security functions.
Other cookies may help us understand website performance or improve the user experience.
Where required, we will ask for your consent before using non-essential cookies.
You can manage your cookie preferences through the cookie banner or cookie settings on our website.
For more information, please see our Cookie Policy.

Your Data Protection Rights
You have rights over your personal information.
Depending on the circumstances, you may have the right to:
• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for your information to be transferred to another provider
• Withdraw consent where we rely on consent
To exercise your rights, please contact:
info@rhfermentedfood.co.uk
We may need to verify your identity before responding to certain requests.

Security
We take reasonable steps to protect your personal information.
This includes using secure website connections, password protection, access controls, trusted service providers and website security tools.
However, no website or online service can be guaranteed to be completely secure.

International Transfers
Some of the service providers we use may process data outside the United Kingdom.
Where this happens, we aim to ensure appropriate safeguards are in place to protect your personal information.

Children’s Privacy
Our website and products are not aimed at children.
We do not knowingly collect personal information from children.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.

Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
info@rhfermentedfood.co.uk

Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.